Food returns
Because Jian’s Chili is a perishable, refrigerated food product, we cannot accept returns or exchanges once an order has been delivered or collected. This protects food safety and applies to opened and unopened jars, including changes of mind or accidentally ordered items.
Please do not send any product back unless we specifically ask you to.
Damaged, unsafe or incorrect orders
If your order arrives damaged, leaking, spoiled, unsafe to consume, or different from what you ordered, contact us within 48 hours of delivery or pickup. Please include your name, order details, a description of the issue, and clear photos where possible.
Once we have reviewed the issue, we will offer an appropriate replacement or a full refund for the affected item, including any delivery charge attributable to that item. There is no return-shipping cost because perishable products should not be sent back.
Refunds
Approved refunds are issued to the original payment method. We process them within five business days; your bank or payment provider may need additional time to show the credit.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. If preparation or delivery has not started, we will cancel it and refund any amount already paid. Once an order has been prepared or dispatched, it can no longer be cancelled.
How to contact us
Message or call Jian’s Chili on WhatsApp at +41 78 247 16 88. We are based in Winterthur, Switzerland. Please contact us before taking any action with a product.
Your legal rights
This policy does not limit any rights you may have under applicable Swiss law, including rights relating to defective or incorrectly supplied goods.